Effective Date: May 2026
Last Updated: May 2026

Welcome to hpkfoods.com. This website is operated by
OASIS FMCG LLP, selling under the brand name
HPK Foods. Throughout the site, the terms “HPK Foods,” “we,” “us,” and “our” refer to OASIS FMCG LLP.

By accessing our website, browsing our products, creating an account, placing an order,
subscribing to communications, or using any services offered through hpkfoods.com,
you agree to be bound by these Terms of Service, along with our Privacy Policy,
Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy, Disclaimer,
and any other policy published on this website.

If you do not agree with these Terms, please do not use this website.

1. Company Information

Legal Entity Name: OASIS FMCG LLP
Brand Name: HPK Foods
Website: hpkfoods.com
GSTIN: 06AAHFO8702A1ZM
FSSAI License No.: 20825002000506
Principal Place of Business: Unit No. 2, C/o Jai Bharat Polymers LLP, Village Dhani Ramjas Road, Siwani, District Bhiwani, Haryana – 127046
Customer Care Email: care@hpkfoods.com
Customer Care Phone: +91 98135 17357
Working Hours: 10 AM to 5 PM, Monday to Friday, excluding bank holidays

2. Eligibility

By using this website, you confirm that you are legally competent to enter into a contract under Indian law. If you are under 18 years of age, you may use this website only with the involvement and supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information while using our website or placing an order.

3. Use of Website

You agree to use hpkfoods.com only for lawful purposes. You must not misuse the website, attempt to disrupt its functioning, interfere with security features, copy content without permission, upload harmful code, place fraudulent orders, or use the website in any manner that may damage HPK Foods or other users.

We reserve the right to restrict, suspend, or terminate access to the website if we believe that a user has violated these Terms or misused the platform.

4. Products

HPK Foods sells packaged food products, including spices, spice powders, whole spices, blends, and other food items.

We make reasonable efforts to ensure that product information, descriptions, images, ingredients, prices, and availability are accurate. However, because our products include natural ingredients, slight variations in colour, aroma, texture, taste, or appearance may occur from batch to batch. Such natural variation does not mean the product is defective.

Product images shown on the website are for representation purposes only. Actual packaging, label design, colour, or presentation may vary slightly depending on production batches, photography, screen settings, or packaging updates.

5. Food Information and Usage

All product information provided on the website, including ingredient details, storage instructions, shelf life, usage suggestions, nutritional references, and benefits, is for general information and customer convenience.

Customers are advised to read the product label carefully before use. If you have allergies, dietary restrictions, medical conditions, pregnancy-related concerns, or are under medication, please consult a qualified healthcare professional before consuming any product.

Our products are food products and are not intended to diagnose, treat, cure, or prevent any disease.

6. Pricing

All prices displayed on hpkfoods.com are in Indian Rupees unless otherwise stated.
Prices may be inclusive or exclusive of GST, shipping charges, handling charges, COD charges, or other applicable charges as clearly mentioned at checkout.

HPK Foods reserves the right to revise prices, offers, discounts, bundles, or product availability at any time without prior notice. However, once an order is confirmed, the price charged will be the price displayed at the time of order placement, unless there is a clear technical, typographical, or pricing error.

In case of a pricing or listing error, HPK Foods reserves the right to cancel the order and issue a refund if payment has already been received.

7. Orders

Placing an order on hpkfoods.com does not automatically mean that the order has been accepted. An order is confirmed only after payment is successfully received, stock availability is verified, and we send you an order confirmation.

We reserve the right to cancel or refuse any order for reasons including but not limited to product unavailability, incorrect pricing, suspected fraud, incomplete address, serviceability issues, payment failure, unusually large quantities, or violation of these Terms.

8. Payments

We may accept payments through online payment gateways, debit cards, credit cards, UPI, net banking, wallets, Shopify-supported payment options, and Cash on Delivery where available.

Online payments are processed through third-party payment providers. HPK Foods does not store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials.

Cash on Delivery may not be available for all locations, order values, or products. COD charges, if applicable, will be displayed at checkout.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery timelines provided on the website are estimates and may vary due to location, courier delays, weather, holidays, strikes, serviceability, customs, incorrect address, or other circumstances beyond our control.

Customers must provide accurate delivery information. HPK Foods shall not be responsible for failed or delayed delivery due to incorrect address, wrong phone number, customer unavailability, refusal to accept delivery, or inaccessible delivery location.

10. Returns, Refunds, and Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

As we sell food products, returns are accepted only in limited cases such as damaged, leaking, tampered, expired, or incorrect products.

Opened, used, partially consumed, or mishandled products are not eligible for return due to hygiene and food safety reasons.

11. Cancellations

Cancellation requests are governed by our Cancellation Policy.

Orders may be cancelled only before dispatch. Once an order has been packed or shipped, cancellation may not be possible.

12. International Orders

HPK Foods may accept international orders at its discretion. International orders may be subject to additional shipping charges, customs duties, import taxes, local regulations, inspection requirements, and delivery delays.

The customer is responsible for ensuring that the ordered products are permitted for import into the destination country. HPK Foods shall not be liable for customs rejection, seizure, delay, duties, penalties, or non-delivery due to destination-country restrictions.

13. Offers and Promotions

Offers, coupon codes, launch discounts, free gifts, bundles, and promotional campaigns are subject to specific terms and conditions.

HPK Foods reserves the right to modify, withdraw, cancel, or refuse any offer at any time in cases of misuse, technical errors, fraud, stock limitations, or business reasons.

Offers cannot be clubbed unless expressly stated.

14. Intellectual Property

All content on hpkfoods.com, including brand name, logos, product names, photographs, illustrations, graphics, website layout, text, product descriptions, packaging designs, videos, icons, and other materials, is owned by or licensed to HPK Foods.

You may not copy, reproduce, modify, distribute, publish, sell, display, or commercially exploit any content from this website without prior written permission from HPK Foods.

15. User Content, Reviews, and Testimonials

If you submit reviews, photographs, comments, testimonials, recipes, feedback, or other content to HPK Foods, you grant us the right to use, publish, edit, reproduce, display, and share such content for marketing, promotional, operational, and customer-support purposes.

You agree not to submit content that is false, misleading, abusive, defamatory, unlawful, obscene, infringing, or harmful.