HPK

₹200 off on purchase of 5 masalas

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    Whether you have a question, want help choosing your spice, or simply wish to explore HPK better, we’re right here. Reach out, and someone from our team will personally connect with you.


      Whether you have a question, want help choosing your spice, or simply wish to explore HPK better, we’re right here. Reach out, and someone from our team will personally connect with you.


      Contact Us

      Frequently Asked Questions

      General Contact

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      How can I contact HPK Foods?
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      You can reach us at care@hpkfoods.com or call us at +91 98135 17357.

      What are your customer support hours?
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      Our support team is available from 10 AM to 5 PM, Monday to Friday, excluding bank holidays.

      How long does HPK Foods take to respond?
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      We usually respond within 24–48 working hours, depending on the nature of the query.

      Can I contact HPK Foods on WhatsApp?
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      If WhatsApp support is enabled, you can reach us on the same contact number mentioned on the website.

      Where is HPK Foods located?
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      HPK Foods is operated by OASIS FMCG LLP, with its principal place of business at Unit No. 2, C/o Jai Bharat Polymers LLP, Village Dhani Ramjas Road, Siwani, Bhiwani, Haryana – 127046.

      Order Related Queries

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      How do I check the status of my order?
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      Once your order is placed, you will receive order updates via email, SMS, or WhatsApp. You can also contact us with your order number.

      I placed an order but did not receive confirmation. What should I do?
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      Please check your spam/promotions folder first. If you still haven’t received it, contact us with your payment details and phone number.

      Can I modify my order after placing it?
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      Order changes are possible only before the order is packed or dispatched. Please contact us as soon as possible.

      Can I change my delivery address after placing an order?
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      Address changes may be possible only before dispatch. Once shipped, we may not be able to change the delivery address.

      Can I add more products to an existing order?
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      You may place a new order, or contact us immediately. If your first order has not been processed, we will try to assist.

      Shipping & Delivery

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      Does HPK Foods ship across India?
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      Yes, we ship to serviceable locations across India through trusted logistics partners.

      How long does delivery usually take?
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      Delivery usually takes 3–7 business days for metro cities, 5–10 business days for non-metro cities, and 7–14 business days for remote locations.

      Why is my order delayed?
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      Delays may happen due to courier issues, weather, holidays, local restrictions, high order volume, or incorrect address details.

      Will I receive tracking details?
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      Yes, once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or another available communication channel.

      Returns & Refunds

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      Can I return HPK Foods products?
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      Since our products are food items, returns are accepted only in specific cases such as damaged, leaking, tampered, expired, missing, or incorrect products.

      What should I do if I receive a damaged product?
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      Please contact us within 48 hours of delivery with your order number, photos/videos of the product, packaging, shipping label, and batch details.

      Can I return an opened product?
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      Opened, used, partially consumed, or mishandled food products cannot be returned due to hygiene and food safety reasons.

      How long does a refund take?
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      Approved refunds are usually processed within 7–10 business days. The final credit timeline depends on your bank or payment provider.

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