You can reach us at care@hpkfoods.com or call us at +91 98135 17357.

Our support team is available from 10 AM to 5 PM, Monday to Friday, excluding bank holidays.

We usually respond within 24–48 working hours, depending on the nature of the query.

If WhatsApp support is enabled, you can reach us on the same contact number mentioned on the website.

HPK Foods is operated by OASIS FMCG LLP, with its principal place of business at Unit No. 2, C/o Jai Bharat Polymers LLP, Village Dhani Ramjas Road, Siwani, Bhiwani, Haryana – 127046.

Once your order is placed, you will receive order updates via email, SMS, or WhatsApp. You can also contact us with your order number.

Please check your spam/promotions folder first. If you still haven’t received it, contact us with your payment details and phone number.

Order changes are possible only before the order is packed or dispatched. Please contact us as soon as possible.

Address changes may be possible only before dispatch. Once shipped, we may not be able to change the delivery address.

You may place a new order, or contact us immediately. If your first order has not been processed, we will try to assist.

Yes, we ship to serviceable locations across India through trusted logistics partners.

Delivery usually takes 3–7 business days for metro cities, 5–10 business days for non-metro cities, and 7–14 business days for remote locations.

Delays may happen due to courier issues, weather, holidays, local restrictions, high order volume, or incorrect address details.

Yes, once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or another available communication channel.

Since our products are food items, returns are accepted only in specific cases such as damaged, leaking, tampered, expired, missing, or incorrect products.

Please contact us within 48 hours of delivery with your order number, photos/videos of the product, packaging, shipping label, and batch details.

Opened, used, partially consumed, or mishandled food products cannot be returned due to hygiene and food safety reasons.

Approved refunds are usually processed within 7–10 business days. The final credit timeline depends on your bank or payment provider.