Privacy Policy
Effective Date: May 2026
Last Updated: May 2026
This Privacy Policy explains how OASIS FMCG LLP, operating under the brand name
HPK Foods, collects, uses, stores, shares, and protects your personal data when you visit
or use hpkfoods.com.
By using our website, placing an order, creating an account, subscribing to updates, or
contacting us, you agree to the practices described in this Privacy Policy.
India’s Digital Personal Data Protection Act, 2023 governs digital personal data
processing, and the 2025 Rules notify phased implementation of certain obligations.
1. Information We Collect
We may collect the following information from you:
Your name, phone number, email address, billing address, shipping address, pincode,
city, state, country, order details, payment status, transaction reference, purchase
history, customer support messages, product reviews, feedback, and communication
preferences.
We may also collect technical information such as IP address, browser type, device type,
operating system, referring pages, pages visited, time spent on the website, cart activity,
cookies, and analytics data.
2. Payment Information
Online payments are processed through secure third-party payment gateways. HPK
Foods does not store complete card numbers, CVV, UPI PINs, net banking passwords, or
sensitive financial credentials.
We may receive limited payment-related information such as payment status,
transaction ID, refund status, and payment method for order processing and accounting.
3. How We Use Your Information
We use your information to process orders, deliver products, send order updates,
provide invoices, manage returns or refunds, respond to queries, improve our website,
personalize customer experience, prevent fraud, comply with legal obligations, send
marketing communications with your consent, and improve our products and services.
4. Shopify and Third-Party Service Providers
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us
to sell our products online. Your data may be processed through Shopify’s systems as
part of website hosting, checkout, order processing, and store management.
We may also share necessary information with payment gateways, courier partners,
logistics providers, email/SMS/WhatsApp communication tools, analytics platforms,
advertising platforms, customer support providers, accounting tools, and legal or
regulatory authorities where required.
5. Marketing Communications
With your consent or where permitted by law, we may send you updates about products,
offers, launches, recipes, educational content, and brand communications through
email, SMS, WhatsApp, phone, or digital advertising.
You may opt out of marketing communications at any time by using unsubscribe options
or contacting us directly. Even if you opt out of marketing, we may still send transactional
messages related to your orders.
6. Cookies
hpkfoods.com may use cookies, pixels, tags, analytics tools, and similar technologies to
improve website performance, remember preferences, manage cart sessions,
understand browsing behaviour, measure campaign performance, and show relevant
advertising.
You may disable cookies through your browser settings, but some features of the website
may not function properly.
7. Data Sharing
We do not sell your personal data. We may share data only where necessary for
business, legal, operational, or service-related purposes.
This may include sharing information with Shopify, payment gateways, courier partners,
technology providers, marketing tools, analytics services, customer support tools,
auditors, legal advisors, government authorities, or regulators.
8. International Data Transfers
Since we use Shopify and other third-party service providers, your data may be stored
or processed in India or other countries. Where such transfer occurs, we will take
reasonable steps to ensure that your data is handled in accordance with applicable
data protection laws.
9. Data Retention
We retain your personal data only for as long as necessary for the purpose for which it
was collected, including order fulfilment, customer support, accounting, tax, legal
compliance, fraud prevention, dispute resolution, and business records.
When data is no longer required, we will delete, anonymize, or securely archive it as
appropriate.
10. Data Security
We take reasonable security measures to protect your personal information from
unauthorized access, misuse, loss, alteration, or disclosure.
However, no online platform is completely secure, and we cannot guarantee absolute
security of data transmitted over the internet.
11. Your Rights
Subject to applicable law, you may request access to your personal data, correction of
inaccurate data, deletion of data, withdrawal of consent, grievance redressal, or
information about how your data is processed.
To exercise your rights, please contact us at care@hpkfoods.com.
12. Children’s Privacy
Our website is not intended for independent use by children. If we become aware that
personal data of a minor has been collected without appropriate consent, we will take
reasonable steps to delete such information.
13. Legal Compliance
We may disclose information where required by law, court order, government authority,
tax authority, regulator, law enforcement agency, or to protect our legal rights.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be
posted on hpkfoods.com with the updated date.
15. Contact for Privacy Queries
HPK Foods / OASIS FMCG LLP
Email: care@hpkfoods.com
Phone: +91 98135 17357
Working Hours: 10 AM to 5 PM, Monday to Friday, excluding bank holidays
Address: Unit No. 2, C/o Jai Bharat Polymers LLP, Village Dhani Ramjas Road,
Siwani, District Bhiwani, Haryana – 127046
Shipping & Delivery Policy
Effective Date: May 2026
Last Updated: May 2026
At HPK Foods, we take care to pack and ship every order safely so that our products
reach you fresh and in good condition.
1. Order Processing
Orders are usually processed within 1–3 business days after successful payment
confirmation or COD order confirmation.
During launch periods, festive seasons, sales, stock shortages, or operational delays,
processing may take longer.
2. Domestic Shipping
We currently ship across serviceable locations in India through third-party courier and
logistics partners.
Estimated delivery timelines are usually:
Metro cities: 3–7 business days
Non-metro cities: 5–10 business days
Remote areas: 7–14 business days
These timelines are estimates and may vary depending on courier availability, weather,
strikes, holidays, local restrictions, or other external factors.